As of 13th Mar, 2023, some restrictions (mainly about wearing mask) relaxed at Krathoorm due to changing Government's request.
Thanks for your understandings.

These changes are subject to change because of new requests from governments etc.

1 Reservations
  Krathoorm accepts your booking from about 1 month before your booking day.
 But in case of new governments' emergency declaration or bad physical conditions of therapist, Krathoorm will cancel your booking. For that case, Krathoorm DON'T compensate your travel fees to get Krathoorm.
 In case of your bad condition or some restrictions for getting session which listed under section, please don't make booking or cancel your booking until 2hours before your booking (OR 24:00 previous day if your booking starts in the morning time). You can make booking after 14days since you get well-being.
Krathoorm charge you all-payments with no session if you visit Krathoorm with under conditions.

 (Restrictions for getting sessions) Please don't make booking under these conditions
  ⚫ Symptoms of common cold (sneezing, coughing, sputum, discomfort at the throat)
  ⚫ Fever more than 37.5degree (Celsius) or 99.5degree (Fahrenheit) or discomfort at your chest part.
  ⚫ Strong stiffness of whole body or hard breathing.
  ⚫ Strong taste or olfactory disorders
  ⚫ Quarantine period (14days) of immigration from the countries which listed by Japan government or touched that peoples within 14days.
  ⚫ Visited the place where outbreak the coronavirus within 14days
  ⚫ Suspected infections of coronavirus with your family living together or close friends or acquaintances.
  ⚫ Other possibilities of infection of coronavirus.
  ⚫ Influenza or noro virus patient past 1 week.

  ※Please note : contact your doctor in case you are categorized "HIGH-RISK" group of new corona virus. for example, elder persons, diabetes, heart diseases, underlying disease like respiratory disease, getting dialysis or immunosuppressant, anti-cancer drug...

2 Wearing your mask
  At your own risk about wearing mask at Krathoorm.
BUT in case of your bad health conditions (ex: bad cough), You do wear mask. In that case, Krathoorm suspend the session if you don't wear mask.

  ※If you choose wearing mask during the session, please take "New non-woven mask (which provided by Krathoorm) after your shower. (Do NOT wear your own mask which used outside.)

3 Washing hands
  After visiting Krathoorm, wash your hands first※ at the bathroom.

  You proceed make payment→Toilet (If you need)→shower→session

  ※75% alcohol for washing your hands (Need more than 30seconds washing) is also available.

4 In case of using toilet during the session
  Recommend using toilet before the session.
  In case you use toilet during your session, please take shower and wash your body again and your session time will be short of these minutes.

5 Ventilation in the session room
About 10minutes for 1 hour, open or close the window or door.
(some change the temperature in the room)
Please keep silence during that time.

6 Drink Service
  You can drink water. Whenever you want to take this during your session.
  Krathoorm serve the sweets as "TO GO" after the session. Please don't take in the session room.
  You can also get TWG tea bag or stick coffee of Starbucks or Inoda Coffee as a Premium Drink Service when you order more than 120minute course.

7 Temporary some suspensions
  Outcall services or advanced facial menu are temporary suspended for the time being.

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